ITIL 4 : Direct, Plan and Improve Reference and Study Guide.
(eBook)

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Published
London : The Stationery Office Ltd, 2021.
Format
eBook
ISBN
9780113318018
Physical Desc
1 online resource (84 pages)
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English

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2023. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

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Citations

APA Citation, 7th Edition (style guide)

Limited, A. (2021). ITIL 4: Direct, Plan and Improve Reference and Study Guide . The Stationery Office Ltd.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Limited, AXELOS. 2021. ITIL 4: Direct, Plan and Improve Reference and Study Guide. The Stationery Office Ltd.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Limited, AXELOS. ITIL 4: Direct, Plan and Improve Reference and Study Guide The Stationery Office Ltd, 2021.

MLA Citation, 9th Edition (style guide)

Limited, AXELOS. ITIL 4: Direct, Plan and Improve Reference and Study Guide The Stationery Office Ltd, 2021.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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eb2731f4-9b3e-8ae1-d110-78dbe4676b9e-eng
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Grouped Work IDeb2731f4-9b3e-8ae1-d110-78dbe4676b9e-eng
Full titleitil 4 direct plan and improve reference and study guide
Authorlimited axelos
Grouping Categorybook
Last Update2023-03-28 17:59:37PM
Last Indexed2024-03-29 02:04:41AM

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First LoadedMay 31, 2023
Last UsedApr 12, 2024

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First DetectedMar 28, 2023 06:06:45 PM
Last File Modification TimeMar 28, 2023 06:06:45 PM

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5050 |a Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Key terms and concepts -- 2.1 Key terms -- 2.2 Key concepts -- 3 Direction and control -- 3.1 Cascading objectives and requirements -- 3.2 Defining effective policies, controls, and guidelines -- 3.3 Decision-making at the right level -- 4 Governance, risk, and compliance -- 4.1 Role of risk management in direction, planning, and improvement -- 4.2 Governance -- 5 Continual improvement -- 5.1 Improving the SVS -- 5.2 The continual improvement model -- 5.3 Assessing for improvement -- 5.4 Prioritizing outcomes -- 5.5 Developing a business case -- 5.6 Learning from past experience -- 6 OCM and communication -- 6.1 Organizational change management -- 6.2 Communication and OCM -- 6.3 Interfaces across the value chain -- 7 Measurement and reporting -- 7.1 Basics of measurement and reporting -- 7.2 Types of measurements -- 7.3 Success factors and KPIs -- 8 Value streams and practices -- 8.1 Value stream mapping -- 8.2 Value streams, practices, and processes in the SVS -- 8.3 Methods and techniques to direct, plan, and improve value streams and practices -- 9 Taking the DPI examination -- 9.1 Purpose of the ITIL 4 DPI qualification -- 9.2 Examination overview -- 9.3 Question type examples -- 9.4 Examination modalities -- 10 The ITIL 4 certification scheme -- 10.1 ITIL Foundation -- 10.2 ITIL Managing Professional stream -- 10.3 ITIL Strategic Leader stream -- 10.4 ITIL Master -- 10.5 ITIL and the T-shaped individual -- 11 ITIL 4 Direct, Plan and Improve syllabus -- Further information.
588 |a Description based on publisher supplied metadata and other sources.
590 |a Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2023. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
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